Spaz Cat
Come Shop at Spaz Cat!!!

Frequently Asked Questions

Where can I read the Terms & Conditions?
*To read Spaz Cat Terms & Conditions go to: http://spazcat.weebly.com/terms--conditions.html


Are all Spaz Cat items handmade?
 *Yes. Unless otherwise mentioned, all items are handmade by a seamstress, Desiree. Please allow enough

    time to complete. Most handmade items take at least one week to complete. Peak business times will
    increase production time. Please allow enough time prior to your event to compensate.

What is processing time?
*The customer has 5 business days (excluding Sunday) to make full payment on an order before it is

   canceled.

What is production time?
*Each item has an estimated construction time. Please allow enough time for your ordered item(s) to be

  made by hand. On each item's page has an estimated production time included.

What is shipping time?
*Shipping time is the amount of time it takes for the item to get to the customer once it has been dropped

   off in the mail. Customer may choose different shipping options. Items are shipped from San Marcos, CA.
   Customer's are responsible to pay for purchase insurance if they want it. All items are shipped with care
   and detail securely packaged. You will receive an invoice for your order. Please request via email to save on
   paper. Spaz Cat is not responsible for packages once in the care of USPS.

What is the sales tax?
*Spaz Cat charges .0875% tax to all California customers. (Unless a customer is located in Vista, La Mesa, El

  Cajon, or National City then different tax applies.) Sales to customers outside of California will not pay tax.
*At this time Spaz Cat does not offer sales to customers outside of the U.S.

What are the payment options?
*Spaz Cat website uses Google Checkout. No cash, no money order and no checks are accepted. All payment

  via Google Checkout is due within 5 days of created order otherwise the order will be canceled.

What is your shipping policy?
*Spaz Cat uses USPS Priority Mail Flat rate, $6.00 estimated 2-3 days shipping time. If more items are

  ordered that require more than one box a new fee will be required. For expedited orders USPS Express Mail
  starts at $21.00, estimated at overnight or 1 day shipping time.
*If ordered only through Google Check Out, shipping with USPS is based on zip code.
*All orders are shipped together unless requested otherwise. Please mention in "notes" or email Spaz Cat if

  you want items to be shipped separately or to a different address. Additional shipping charges will apply.
*If a customer orders more than 5 products to be shipped within one order they will need to pay an 
  additional $6.00 shipping rate for each quantity of 5 products ordered in one complete shipment. This is
  because due to packaging material and safety of items purchased Spaz Cat does not want to over stuff a
  box to be shipped. So only 5 items will be shipped in one box. Email Spaz Cat if you are going to order a
  large order.

What is Spaz Cat return policy?
*Returns are NOT accepted for any reasons due to hygiene. All sales are final once payment is received, no

   exceptions. Spaz Cat is not liable or responsible for any injuries, illness, or harm that may be caused from
   any products sold or associated with Spaz Cat. These items cannot be returned.

Do I have to take my own measurements?
*Yes. It is the customer's responsibility to measure themselves for an accurate fit. Use measurements

   included on each item's page. Any clothing measurements are based on average scale. All measurements
   must be approved prior to submitting payment, if any changes are needed. Since all sales are final once
   payment is received.

How do I get my picture on Spaz Cat websites?
*By submitting a picture of you wearing a product of Spaz Cat you are allowing Spaz Cat to display the

   picture(s) on this site, and other related Spaz Cat sites, in light of promoting the item(s). If we would like to
  use your picture for an event or other related site material, you will be contacted for your permission. Please
*Note: Spaz Cat is not responsible for picture theft, alternations, or any problems that may or may not arise
  from your picture use.

What if I find a stolen picture?
*If you discover a stolen Spaz Cat picture please email: Spaz Cat.

Is the site secure?
*All information submitted through this site is encrypted with SSL (secure sockets layering) technology to

  protect your information. We never share, disclose, sell, trade, or engage your information with any third
  party. We respec your privacy and will not compromise that information.

What is copyright?
*All items on sale are handmade by Desiree from patterns designed by her. We request you not steal any of

  Spaz Cat ideas or designs. Legal actions will be taken if any violations occur.
*Spaz Cat doe not own licensed material or characters. Spaz Cat is only the owner of her services, skills, and

  creative design as a seamstress. If you care the original owner of any licensed material or character and
  would like a product to be removed, Spaz Cat would be obligated happily.

How does Spaz Cat handle unconduct behavior?
*Should a customer harass, disrespect, stalk, assault, display hostile, or demeaning manner; Spaz Cat

  reserves the right to refuse service. If the project has not been started, Spaz Cat, will refund the money and
  the customer will be placed on the blacklist. If the project is in progress, all completed items will be shipped
  and the customer will be placed on the blacklist, unable to make any future orders with Spaz Cat.

Who is Sammy?
*Sammy is the official Spaz Cat spokes-cat. He gives his approval to only certain items that are his favorite. 

  Since he is a very playful kitty cat, he knows what he likes, this is his opinion of what other kitty cats might
  like. Look for a special *Sammy Approved, at the bottom of an item's page. Since Sammy is just a kitty cat,
  his marked approval of items is all in fun and not intended to make Spaz Cat liable for any products that a
  cat does not actually like.

Who do I contact for questions, concerns or requests?
*Please email Spaz Cat at: [email protected].

Spaz Cat